Returns & Exchanges
At Essence Cosmetics, your satisfaction is our priority, which is why we offer a 30-day return policy for any products that do not meet your expectations. Items must be in their original packaging and lightly used or unopened to qualify for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to start the process.
Prepare Your Package
Carefully pack your items in their original box and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup for your convenience.
Receive Your Refund
Once our warehouse inspects the items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing