Frequently Asked Questions
Everything you need to know about your Essence Cosmetics experience.
What is the status of my order?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our website to view real-time updates on your delivery.
Are your beauty products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test any of our finished products or ingredients on animals, nor do we work with suppliers who do.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I find the right shade for my skin tone?
We offer a Virtual Try-On tool on each product page and a comprehensive Shade Finder guide to help you match our foundations and concealers to your unique complexion.